Carla Volkman Lien

Education:

*Responsible for 3 Novell LAN Servers, over 350 workstations (Macintosh & IBM Compatible), manage over 25 networked printers, maintain server up time at 90% or higher during prime time hours.

*Installing and fine tuning server software, keeping up-to-date with service packs, virus patterns, and patches by using the Internet, and manage 2 web sites.

*Write and maintain login scripts and batch files.

*Maintain system, data, and user security including data backup and retrieval

*Install new workstations and printers, track hardware and software inventory, licenses, and versions numbers.

*Develop and maintain documentation for LAN systems, user documentation for using and install software.

*Develop plans and priorities for the Office Automation systems, Cluster Representative meetings, status meetings and document review sessions.

*Monitor LAN systems performance for potential problems, provide support for Cluster Representatives and users questions/problems, troubleshooting system problems, train and coach Cluster Representatives and users.

*Maintain excellent communications between other Network Administrators and users.

*Test new software and hardware for functionality and usefulness.

*Learn new skills, keep up with technology changes, attend classes / seminars, and read trade magazines.

Network Administrator & Office Specialist: University of Minnesota, Minneapolis Student Unions - Event & Conference Services, Minneapolis, MN 1993-1996

I am responsible for administering the Novell NetWare 3.11 file server with patches and 70 plus workstations network. Responsibilities include protection against viruses, backup system, Internet access, World Wide Web server, home pages, installing hardware, installing software, software training, hardware and software troubleshooting.

Coordinated meeting/event space for Coffman Memorial Union and the West Bank Union. Involved in organization of weekly meetings, conferences, dances, lectures, receptions, banquets, talent shows, concerts, etc. Coordinated efforts of the catering staff, audio-visual technicians and custodial staff. Responsible for billing and reconciling accounts using the College University Financial System.

Office Assistant: University of Minnesota, Continuing Education and Extension, Duluth, MN 1991-1993

Processed biweekly payroll documents. Reconciled monthly College and University Financial System (CUFS) reports. Processed a variety of CUFS documents. Balanced the registration register in Continuing Education & Extension. Provided technical support to employees on computer software.

Manager in Training: Brooks Fashion, Duluth, MN 1991-1992.

Supervised a sales force of six employees. Responsible for merchandising racks, displays, windows, and showcases. Forecasted Sales figures. Determined individual and store growth goals. Monitored inventory fluctuations and sales. Conducted sales training meetings.

Assistant Manager: Casual Corner, Duluth, MN 1990-1991.

Organized and coordinated inventory shipments. Scheduled employee shifts. Supervised sales floor activities and 10-15 personnel. Authorized returns and voids. Opened and closed register terminals. Managed and merchandised the Accessory department. Hired employees. Trained employees in customer service. Reviewed employee performance.

Assistant Manager: Maurices, Superior, WI 1990.

Generated high sales figures. Implemented motivational devices through charting goals of staff and store progress. Aided in merchandising. Authorized freight shipments. Opened and closed the store and computer registers.

Sales Associate & Key Holder: Maurices, Duluth, MN 1987-1990

Opened and closed the store. Balanced the computer terminals. Exceeded store sales standards. Checked in, folded, and hung merchandise. Merchandised the display racks and walls. Attended several store meetings on delivering excellent customer service.

Wellness Program Coordinator: Minnesota Power, Duluth, MN 1986.

Developed and implemented a comprehensive health and exercise program for Minnesota Power employees. Wrote a weekly newsletter and developed a no-smoking / no-drug policy for the company. Set up brown bag informational programs around health issues.

Novell IntranetWare / NT Integration Course 555 6/29/98-7/02/98
Novell NetWare 5 Unchained 6/23/98
Troubleshooting & Maintaining PCs 6/18/98-6/19/98
Stress Management Series 4/22/98, 4/29/98, & 5/6/98
Novell Advanced Training on Resolving Critical Server Issues 4/8/98
Novell Advanced Administration Course 525 3/25/98-3/27/98
Novell Tech Share Training 2/2/98-2/3/98
Novell ManageWise Training Course 730 9/22/97-9/23/97
Novell Tech Share Training 6/19/97-6/20/97
Novell GroupWise Advanced Administration Course 352 5/29/97-5/30/97
Novell NetWare 3 to 4.1 Course 526 5/20/96-5/22/96
Novell GroupWise 4.1 Course 325 5/1/96-5/3/96
Diversity Training: 2/22/96
Physical & Sexual Harassment: 12/14/95
Exceptional Customer Service 10/06/95
Novell Administration 3.12 1995
Designing Questionnaires & Surveys 10/18/94
Customer Satisfaction 10/14/94
Managing Conflict Effectively: Dealing With Difficult People 8/11/94
Communicating Supportively: Are You Really Listening? 6/28/94
Thinking Flexibly: Effective Problem Solving 6/16/94
Assertive Communication: Can We Talk? 6/7/94
Assuring Accountability 12/17/93
Diversity Workshop 1993
Siggelkow Leadership Development Seminars 1993
Quality Improvement Leader, Facilitator and Team Member Training 1993