Rapid changes in technology, decreasing budgets, and growing user expectations are catapulting libraries into an uncharted future. As these changes are coupled with the growing number of users accessing library services and resources remotely, libraries are challenged to eliminate barriers and enhance access to their online information systems. Designing web sites based on user information seeking behavior is critical for the successful evolution of easy-to-use library information sites.
The University of Arizona, University of Wisconsin at Madison, and University of Minnesota Libraries employ a variety of usability methodologies that inform the design of library home pages and web tutorials. At this program you will learn about the range of usability methods these libraries use such as online user surveys, focus groups, and usability tests. There will be discussion on major findings and on issues that arise when trying to analyze and make use of such findings in subsequent web site revisions. A live demonstration of a usability test can serve as a model for other libraries embarking on building a usable web site designed by users.
After this program you will be able to conduct inexpensive usability evaluations to inform your web design and redesign process. This will ensure that your library gateways and tutorials are based on actual user thinking and search behavior. Equally important, these evaluation tools will also give you a way of assessing when and how your site should be redesigned as the environment and the user change over time.
Created on 4/1/99
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