ProSelect Interview Guide
Competencies & Interview questions
Job number:______ Job title: Manager - Master
Leadership ----> Weight:
____ Rating: ___
SET and MONITOR OBJECTIVES
MANAGE staff constructively
MANAGE HUMAN RESOURCES for maximum effectiveness
ESTABLISH and SYSTEMATIZE work PRIORITIES
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Tell me about one of your most important leadership accomplishments.
Give me some examples of how you have succeeded in motivating
employees. Tell me of an occasion when you didn't succeed.
What have you told supervisors to look for when hiring their
subordinates?
Give me an example of how you go about evaluating the effectiveness
of your leadership.
(Additional questions for this competency not
available in demo version)
Justification for rating:
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Problem Solving ---->
Weight: ____ Rating: ___
IDENTIFY and DEFINE problem causing factors
COLLECT and ANALYZE pertinent INFORMATION
DEVELOP and EVALUATE possible solutions
DETERMINE the IMPACT of proposed solutions
IMPLEMENT problem solving decisions and FOLLOW-UP on results
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Explain a difficult management problem you have had to resolve and how you
handled it. Result?
What is your approach to problem solving --- what steps do you
follow? Give me an example where you applied these principles.
Of what value are techniques such as quality circles, brainstorming,
suggestion boxes? How have you used some of these techniques?
How have you convinced others to accept problem solutions you
propose?
Do you consider yourself to be innovative in problem solving?
Example?
How do you determine the problems that require immediate attention in
this kind of work? Give me an example.
Give me an example of when you have consulted another person for help
in resolving a difficult management problem.
Tell me of a situation where you took preventive measures to reduce
the possibility of problems arising?
How do "quality management" principles apply in problem
solving?
(Give the applicant a hypothetical work problem and ask how to solve
it.)
Justification for rating:
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Verbal Communications
----> Weight: ____ Rating: ___
Use appropriate GRAMMAR and VOCABULARY
Express OPINIONS or INTERESTS tactfully
Respond CLEARLY and DIRECTLY
Use appropriate VOICE TONE
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Describe any formal training you have had related to verbal communications or
public speaking.
Explain your experience in making verbal presentations to groups or
individuals. Tell me about the last presentation you made.
Describe the toughest presentation you've ever made.
Under what circumstances is it appropriate to communicate directly
with employees who report to your supervisors? Inappropriate? Please give me
examples of your experience in each case.
What are the attributes of good verbal communications?
Give me an example of a time when you had to communicate negative
information to your staff. --To a superior.
Tell me about the last time you disagreed with a supervisor and how
you handled the situation.
What are the attributes of a good listener?
(Is his/her grammar & vocabulary appropriate for the work; responses
clear and direct?)
(Is the applicant expressing his/her thoughts clearly and
convincingly?)
Justification for rating:
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Written Communications
----> Weight: ____ Rating: ___
Demonstrate proper use and understanding of WORK PLACE TERMINOLOGY
Use correct GRAMMAR, PUNCTUATION and SPELLING
EXPRESS IDEAS, CONCERNS and ISSUES effectively
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Describe the most significant materials you have written.
What types of written materials are most difficult for you to create?
How comfortable and efficient are you at putting your thoughts into
written form? What was the toughest item you've had to write?
What degree of freedom do you allow to those who do final preparation
of your written materials? Example?
Describe some significant policies or procedures you have written.
Who assisted in these?
Describe any informational or public relations materials you have
written.
Explain your familiarity with the terminology used in this type of
work.
What types of written resources (i.e. books, journals, magazines,
computerized services, etc.) do you review on a regular basis? Give me a
specific example where information form these sources was instrumental in
your decision making.
What strategy documents have you developed?
Justification for rating:
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Interpersonal Relations
----> Weight: ____ Rating: ___
Recognize STRENGTHS and WEAKNESSES in working relationships
Practice appropriate social PROTOCOL
COOPERATE with coworkers
Accept or communicate CONSTRUCTIVE CRITICISM sensitively
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Tell me how you react to criticism? Give me an example of the last time you
were criticized. What did you learn from the experience?
Explain any formal training you have had related to interpersonal
relations.
How would you summarize your style for interacting with others?
(Additional questions for this competency not
available in demo version)
Justification for rating:
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Work Related Experience
----> Weight: ____ Rating: ___
RELATE experience to vacancy requirements
Describe STRENGTHS and WEAKNESSES
IDENTIFY the VALUE of KNOWLEDGE gained on previous jobs
Explain any PROBLEMS on previous jobs
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What are the three most important factors in your experience that prepare you
for this position?
Describe your last day of work prior to this interview.
Which function of our position would you have to work hardest at to
master?
(Additional questions for this competency not
available in demo version)
Justification for rating:
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Technical/Specialized Knowledge ----> Weight: ____ Rating: ___
UNDERSTAND TERMINOLOGY, PRINCIPLES and THEORY related to the job
Adhere to technical STANDARDS & follow LEGAL/REGULATORY guidelines
Practice recommended SAFETY techniques
Maintain "state of the art" awareness of changes
Know aspects of the field where PROFESSIONAL CONTROVERSY exists
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Describe your training in the field of ___________________________.
How do you keep up-to-date on specialized/technical knowledge?
Which subjects in the field of ___________________________ are the
most controversial ..... where expert opinion differs?
What do the following technical terms mean:
______________________________________________________________________
(Additional
questions for this competency not available in demo version)
Justification for rating:
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Decision Making ---->
Weight: ____ Rating: ___
LOCATE and PROCESS information from a variety of sources
ORGANIZE and ANALYZE information
Grasp important and ignore irrelevant information
OVERCOME FEAR of making wrong decisions
RECOGNIZE RELATIONSHIPS between standards, policies, regulations
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Tell me how you feel about making a big decision that could be wrong?
Do you think it is more important to remain open minded or be final
and confident with your decisions? Why?
Describe the decision making steps you would take in the following
situation ____________________________________________________________.
(Additional questions for this competency not
available in demo version)
Justification for rating:
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Personal Characteristics
----> Weight: ____ Rating: ___
ENTHUSIASM - initiative, ambition, alertness, motivation
INTEGRITY - honesty, loyalty
FLEXIBILITY - toleration for acceptance of change
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What personal improvements related to your career have you made in the last
few years?
How long would you be satisfied to remain in this position?
What factors attract you to this position?
(Additional questions for this competency not
available in demo version)
Justification for rating:
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