Job number: _____ Job title: Clerical (supervisory) - Master
Leadership/Supervision ----> Weight: ____ Rating: ___
SET and MONITOR OBJECTIVES
MANAGE staff constructively
MANAGE HUMAN RESOURCES for maximum effectiveness
ESTABLISH and SYSTEMATIZE work PRIORITIES
--------------------------------------------------------------------------------------------
Explain the organizational structure of your work department and describe your
role.
How
many employees have you been responsible for and what types of work was
involved?
What
was one of your most difficult supervisory experiences and how did you handle
it?
(Additional questions for this competency not
available in demo version)
Justification
for rating:
************************************************************
Problem
Solving ------> Weight: _____
Rating: ______
IDENTIFY and DEFINE problem causing factors
COLLECT and ANALYZE pertinent INFORMATION
DEVELOP and EVALUATE possible solutions
DETERMINE the IMPACT of proposed solutions
IMPLEMENT problem solving decisions and FOLLOW-UP on results
---------------------------------------------------------------------------------------------
Explain a difficult work problem you have had to resolve and how you handled
it.
What
is your approach to problem solving --- what steps do you follow?
Give
me an example of a time when you had to convince a coworker or a supervisor to
accept your solution to a problem.
Tell
me about a time when you came up with an especially creative solution to a
problem.
How
do you determine the problems that require immediate attention in this kind of
work?
Would
you rather seek advice of others or resolve a problem yourself? To whom do you
usually turn for help on your current job?
Tell
me of any preventive measures you take to reduce the possibility of problems
arising in your current job.
Tell
me about the last time you created your own solution to a work problem.
Justification
for rating:
************************************************************
Verbal
Communications ------> Weight:
_____ Rating: ______
Use appropriate GRAMMAR and VOCABULARY
Express OPINIONS or INTERESTS tactfully
Respond CLEARLY and DIRECTLY
---------------------------------------------------------------------------------------------
What are the attributes of good verbal communications?
Tell
me about a time when you had to communicate negative information to a
supervisor.
How
do you communicate to others that you disagree with them? Example?
What
are the attributes of a good listener?
How
do you ensure that you gain good rapport on the telephone?
Give
me your views regarding confidentiality of work place information.
How
have you dealt with people when you were unable to understand them?
Give
me an example of a time when you had to adapt your style of communication so
that another person could understand you.
(Is
his/her grammar & vocabulary appropriate for the work; responses clear and
direct?).
(Is
the applicant expressing his/her thoughts clearly and convincingly?).
Justification
for rating:
************************************************************
Written
Communications ------> Weight:
_____ Rating: ______
Demonstrate proper use and understanding of WORK PLACE TERMINOLOGY
Use correct GRAMMAR, PUNCTUATION and SPELLING
EXPRESS IDEAS, CONCERNS and ISSUES effectively
---------------------------------------------------------------------------------------------
What types of business memos or letters have you composed?
What
types of written materials do you have the most trouble with?
How
comfortable and efficient are you at putting your thoughts into written form?
Give
me an example of one of the most difficult writing projects you have handled.
Explain
your strengths/weaknesses in spelling, grammar and punctuation.
Describe
any policies or procedures you have written.
Describe
any informational or public relations materials you have written.
Explain
your familiarity with the terminology used in this type of work.
What
experience do you have in report writing? Examples?
Justification
for rating:
************************************************************
Interpersonal
Communications ------> Weight:
_____ Rating: ______
Recognize STRENGTHS and WEAKNESSES in working relationships
Practice appropriate social PROTOCOL
COOPERATE with coworkers
Accept or communicate CONSTRUCTIVE CRITICISM sensitively
---------------------------------------------------------------------------------------------
Tell me about the last time you had to deal with an irate customer or coworker.
How
do you react to criticism? Tell me about the last time you were criticized at
work.
Describe
your experience in persuasion and negotiating. Tell me about an instance when
you persuaded someone to accept your way of thinking.
(Additional questions for this competency not
available in demo version)
Justification
for rating:
************************************************************
Work
Related Experience ------> Weight:
_____ Rating: ______
RELATE experience to vacancy requirements
Describe STRENGTHS and WEAKNESSES
IDENTIFY the VALUE of KNOWLEDGE gained on previous jobs
Explain any PROBLEMS on previous jobs
---------------------------------------------------------------------------------------------
How has your previous experience prepared you for this position?
Describe
your last day of work prior to this interview.
Which
of your previous jobs did you enjoy most? Why?
(Additional questions for this competency not
available in demo version)
Justification
for rating:
************************************************************
Technical/Specialized
Knowledge ------> Weight: _____
Rating: ______
UNDERSTAND TERMINOLOGY, PRINCIPLES and THEORY related to the job
Adhere to technical STANDARDS & follow LEGAL/REGULATORY guidelines
Practice recommended SAFETY techniques
Maintain "state of the art" awareness of changes
Know aspects of the field where PROFESSIONAL CONTROVERSY exists
---------------------------------------------------------------------------------------------
Describe your training and experience in the field of office automation.
What
do the following technical terms mean? ______, ______, ______
Tell
me about your experience with personal computers.
(Additional questions for this competency not
available in demo version)
Justification
for rating:
************************************************************
Decision
Making ------> Weight: _____
Rating: ______
LOCATE and PROCESS information from a variety of sources
ORGANIZE and ANALYZE information
Grasp important and ignore irrelevant information
OVERCOME FEAR of making wrong decisions
RECOGNIZE RELATIONSHIPS between standards, policies, regulations
---------------------------------------------------------------------------------------------
Describe one of the most difficult work decisions you have had to make and the
process you used in arriving at that decision.
How
thoroughly do you gather & analyze facts before making a decision? (Ask for
supporting examples from past employment)
(Additional questions for this competency not
available in demo version)
Justification
for rating:
************************************************************
Test
Scores ------> Weight: _____
Rating: ______
Use this item to incorporate any test score results into final interview
evaluations.
If
testing has been used for this position please contact your Staffing Consultant
for the method of converting test scores to the rating system. The following
is only an example:
---------------------------------------------------------------------------------------------
Test(s) given: _______________________________________________________
Convert test scores according to the following schedule and assign the proper
rating.
Test
Score __________ Rating to assign
90 - 100 ___________________ 5
80 - 89 ____________________ 4
70 - 79 ____________________ 3
60 - 69 ____________________ 2
Less than - 69 _______________ 1
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