ProSelect Interview Guide
Competencies & Interview questions
Job title: Clerical (non-supervisory) - Master
Job number:______
Problem Solving ------> Weight:______ Rating: ______
IDENTIFY and DEFINE problem causing factors
COLLECT and ANALYZE pertinent INFORMATION
DEVELOP and EVALUATE possible solutions
DETERMINE the IMPACT of proposed solutions
IMPLEMENT problem solving decisions and FOLLOW-UP on results
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Explain a difficult work problem you have had to resolve and how you handled
it.
What is your approach to problem solving --- what steps do you
follow?
Give me an example of a time when you had to convince a coworker or a
supervisor to accept your solution to a problem.
Tell me about a time when you came up with an especially creative
solution to a problem.
How do you determine the problems that require immediate attention in
this kind of work?
Would you rather seek advice of others or resolve a problem yourself?
To who do you usually turn for help on your current job?
Tell me of any preventive measures you take to reduce the possibility
of problems arising in your current job.
Tell me about the last time that you created your own solution to a
work problem.
Justification for rating: __________________________________________________________
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Verbal Communications ------> Weight:______ Rating: ______
Use appropriate GRAMMAR and VOCABULARY
Express OPINIONS or INTERESTS tactfully
Respond CLEARLY and DIRECTLY
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What are the attributes of good verbal communications?
Tell me about a time when you had to communicate negative information
to a supervisor.
How do you communicate to others that you disagree with them?
Example?
What are the attributes of a good listener?
How do you ensure that you gain good rapport on the telephone?
Give me your views regarding confidentiality of work place information.
How have you dealt with people when you were unable to understand
them?
Give me an example of a time when you had to adapt your style of
communication so that another person could understand you.
(Is his/her grammar & vocabulary appropriate for the work,
responses clear and direct?).
(Is the applicant expressing his/her thoughts clearly and
convincingly?).
Justification for rating:
__________________________________________________________
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Written Communications ------> Weight:______ Rating: ______
Demonstrate proper use and understanding of WORK PLACE TERMINOLOGY
Use correct GRAMMAR, PUNCTUATION and SPELLING
EXPRESS IDEAS, CONCERNS and ISSUES effectively
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What types of business memos or letters have you composed?
What types of written materials do you have the most trouble with?
How comfortable and efficient are you at putting your thoughts into
written form?
Give me an example of one of the most difficult writing projects you
have handled.
Explain your strengths/weaknesses in spelling, grammar and
punctuation.
Describe any policies or procedures you have written.
Describe any informational or public relation's materials you have
written.
Explain your familiarity with the terminology used in this type of
work.
What experience do you have in report writing? Examples?
Justification for rating: __________________________________________________________
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Interpersonal Communications ------> Weight:______ Rating: ______
Recognize STRENGTHS and WEAKNESSES in working relationships
Practice appropriate social PROTOCOL
COOPERATE with coworkers
Accept or communicate CONSTRUCTIVE CRITICISM sensitively
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Tell me about the last time you had to deal with an irate customer or
coworker.
How do you react to criticism? Tell me about the last time you were
criticized at work.
Describe your experience in persuasion and negotiating. Tell me about
an instance when you persuaded someone to accept your way of thinking.
(Additional questions for this competency not
available in demo version)
Justification for rating:
__________________________________________________________
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Work Related Experience ------> Weight:______ Rating: ______
RELATE experience to vacancy requirements
Describe STRENGTHS and WEAKNESSES
IDENTIFY the VALUE of KNOWLEDGE gained on previous jobs
Explain any PROBLEMS on previous jobs
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How has your previous experience prepared you for this position?
Describe your last day of work prior to this interview.
Which of your previous jobs did you enjoy most? Why?
(Additional questions for this competency not
available in demo version)
Justification for rating:
__________________________________________________________
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Technical/Specialized Knowledge ------> Weight:______ Rating: ______
UNDERSTAND TERMINOLOGY, PRINCIPLES and THEORY related to the job
Adhere to technical STANDARDS & follow LEGAL/REGULATORY guidelines
Practice recommended SAFETY techniques
Maintain "state of the art" awareness of changes
Know aspects of the field where PROFESSIONAL CONTROVERSY exists
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Describe your training and experience in the field of office automation.
What do the following technical terms mean? ______, ______, ______
Tell me about your experience with personal computers.
(Additional questions for this competency not
available in demo version)
Justification for rating:
__________________________________________________________
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Decision Making ------> Weight:______ Rating: ______
LOCATE and PROCESS information from a variety of sources
ORGANIZE and ANALYZE information
Grasp important and ignore irrelevant information
OVERCOME FEAR of making wrong decisions
RECOGNIZE RELATIONSHIPS between standards, policies, regulations
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Describe one of the most difficult work decisions you have had to make and
the process you used in arriving at that decision.
How thoroughly do you gather & analyze facts before making a
decision? (Ask for supporting examples from past employment)
(Additional questions for this competency not
available in demo version)
Justification for rating:
__________________________________________________________
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Test Scores ------> Weight:______ Rating: ______
Use this item to incorporate any test score results into final interview
evaluations.
If testing has been used for this position please contact your
Staffing Consultant for the method of converting test scores to the rating
system. The following is only an example:
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Test(s) given: _______________________________________________________
Convert test scores according to the following schedule and assign the proper
rating.
Test Score __________ Rating
to assign
90 - 100 ___________________ 5
80 - 89 ____________________ 4
70 - 79 ____________________ 3
60 - 69 ____________________ 2
Less than - 69 ______________ 1
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