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ProSelect Interview Guide
Competencies & Interview Questions

Job title: ________________________________________________ Req. Number:_________
Candidate: __________________________ Interviewer: ________________ Date: ________

Leadership/Supervision ----> Weight: ____% Rating: ___
SET and MONITOR OBJECTIVES
MANAGE staff constructively
MANAGE HUMAN RESOURCES for maximum effectiveness
ESTABLISH and SYSTEMATIZE work PRIORITIES
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How many subordinates have you supervised and what types of work were involved?

Tell me about the most recent disciplinary problem you have handled.

Describe methods you have used for selecting competent subordinates.

Describe the authority you have had to: hire, fire, reward, discipline, motivate, and train employees.

(No further questions in demo version)

Justification for rating: _____________________________________________________

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Problem Solving ----> Weight: ____% Rating: ___
IDENTIFY and DEFINE problem causing factors
COLLECT and ANALYZE pertinent INFORMATION
DEVELOP and EVALUATE possible solutions
DETERMINE the IMPACT of proposed solutions
IMPLEMENT problem solving decisions and FOLLOW-UP on results
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Do you consider yourself to be innovative in problem solving? Why? Give me an example.

Explain a difficult work problem you have had to resolve and how you handled it.

What is your approach to problem solving --- what steps do you follow in solving a problem? Tell me about a time when you applied this approach.

Of what value are techniques such as quality circles, brainstorming, suggestion boxes? Tell me how you have used these or similar techniques.

(No further questions in demo version)

Justification for rating: _____________________________________________________

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Verbal Communications ----> Weight: ____% Rating: ___
Use appropriate GRAMMAR and VOCABULARY
Express OPINIONS or INTERESTS tactfully
Respond CLEARLY and DIRECTLY
Use appropriate VOICE TONE
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Tell me about a time when you had to communicate negative information to your supervisor?

Explain your experience in making verbal presentations to groups or individuals.

Tell me about the last presentation you made.

What are the attributes of good verbal communications?

(No further questions in demo version)

Justification for rating: _____________________________________________________

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Written Communications ----> Weight: ____% Rating: ___
Demonstrate proper use and understanding of WORK PLACE TERMINOLOGY
Use correct GRAMMAR, PUNCTUATION and SPELLING
EXPRESS IDEAS, CONCERNS and ISSUES effectively
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Give me some examples of reports you have written?

Describe the kinds of business memos or letters have you written?

With what types materials do you have the most difficulty writing?

(No further questions in demo version)

Justification for rating: _____________________________________________________

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Interpersonal Relations ----> Weight: ____% Rating: ___
Recognize STRENGTHS and WEAKNESSES in working relationships
Practice appropriate social PROTOCOL
COOPERATE with coworkers
Accept or communicate CONSTRUCTIVE CRITICISM sensitively
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What is your approach when criticizing others? Describe the last time you criticized someone and how you handled it.

Tell me how you react to criticism? Tell me about the last time you received criticism.

Describe your experience in persuasion and negotiating. Describe the last time you had to persuade someone to accept your way of thinking.

(No further questions in demo version)

Justification for rating: _____________________________________________________

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Work Experience ----> Weight: ____% Rating: ___
ACCOUNT for any gaps in work history
RELATE experience to vacancy requirements
Describe STRENGTHS and WEAKNESSES
IDENTIFY the VALUE of KNOWLEDGE gained on previous jobs
Explain any PROBLEMS on previous jobs
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Tell me about a time when you had a problem getting along with a coworker or supervisor?

How has your previous experience prepared you for this position?

Describe your last day of work prior to this interview.

(No further questions in demo version)

Justification for rating: _____________________________________________________

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Technical/Specialized Knowledge ----> Weight: ____% Rating: ___
UNDERSTAND TERMINOLOGY, PRINCIPLES and THEORY related to the job
Adhere to technical STANDARDS & follow LEGAL/REGULATORY guidelines
Practice recommended SAFETY techniques
Maintain "state of the art" awareness of changes
Know aspects of the field where PROFESSIONAL CONTROVERSY exists
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Discuss the legal or regulatory guidelines governing this work.

Describe your training in the field of __________________________________

How do you keep up-to-date on specialized/technical knowledge in this line of work?

What do the following technical terms mean ________________________?

(No further questions in demo version)

Justification for rating: _____________________________________________________

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Manual Skill ----> Weight: ____% Rating: ___
SELECT and USE appropriate TOOLS, EQUIPMENT and MATERIALS
ANTICIPATE SAFETY HAZARDS and AVOID ACCIDENTS
Avoid unnecessary WEAR and TEAR on tools and equipment
MAINTAIN tools & equipment in good working order & avoid wear and tear
Keep aware of NEW TECHNIQUES, MATERIALS and EQUIPMENT
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What preventive maintenance is required on the following tools and equipment: ____________________________________________________________.

What tools and equipment would you use to do the following _________________.

Explain your training in the use of tools and equipment related to this work.

What safety hazards are common when working on the following ______________

_________________________________________________________.

(No further questions in demo version)

Justification for rating: _____________________________________________________

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Decision Making ----> Weight: ____% Rating: ___
LOCATE and PROCESS information from a variety of sources
ORGANIZE and ANALYZE information
Grasp important and ignore irrelevant information
OVERCOME FEAR of making wrong decisions
RECOGNIZE RELATIONSHIPS between standards, policies, regulations
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Describe one of your most creative work decisions.

Describe one of the most difficult work decisions you have had to make and describe how you went about deciding it.

Tell me how you feel about making a decision that could be wrong?

How thoroughly do you gather & analyze facts before making a decision? (Ask for supporting examples from past employment)

(No further questions in demo version)

Justification for rating: _____________________________________________________

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Personal Characteristics ----> Weight: ____% Rating: ___
ENTHUSIASM - initiative, ambition, alertness, motivation
INTEGRITY - honesty, loyalty
FLEXIBILITY - toleration for acceptance of change
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Our dress code for employees includes the following:___________________

Describe any personal improvements have you made in the last few years?

How long do you think you would be willing to remain in this position?

This position requires travel ___% of the time. What problems, if any, does that create for you?

(No further questions in demo version)

Justification for rating: _____________________________________________________

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Career Goals ----> Weight: ____% Rating: ___
Presence of a CAREER PLAN
Evidence of PROGRESS toward GOALS
Understanding of RESPONSIBILITY for GOAL ATTAINMENT
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Explain what you would like to be doing three years from now.

What plans do you have for your career development?

Explain any accomplishments you have made toward your career plan.

Describe the last promotion you received and the reasons for it.

(No further questions in demo version)

Justification for rating: _____________________________________________________

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Planning ----> Weight: ____% Rating: ___
SHORT and LONG RANGE planning
TIME MANAGEMENT of daily work
Planning for STAFFING
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Describe the most important project in which you have participated in planning.

How do you go about managing your personal work time? Tell me about your work plan for next week.

How do you train subordinates in the management of their work time?

(No further questions in demo version)

Justification for rating: _____________________________________________________

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